Payments

• Why are there multiple charges on my account?

Your order may be shipped from multiple locations, and each shipment will be a separate charge to your account, only for the amount of that shipment.

When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.

Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely.

• What payment types does Ulempo. accept?

Ulempo. accepts Visa, MasterCard, Discover, American Express, JCB, and PayPal.

• When will my account be charged?

Your account is charged for your purchase within 3-5 business days or depends on how your bank processing the actual charge to your account. 

When your order is placed we will contact your bank for authorization to approve the purchase. When that authorization is provided your bank will place a hold on those funds in the form of a temporary transaction called an “authorization hold” or “pending transaction”. These holds are applied by your bank and subject to their policies.

• How is a refund processed?

A refund is processed differently than a charge to your account and may take 3-5 days or sometimes may take up to 10-25 days to be posted by your bank after it is processed by our team. 

How refunds can be received:

Refunds are processed to the original form of payment, except in the following circumstances:

• Debit/Credit Card refunds may only be credited to the original debit/credit card.
• For a refund to your PayPal account please mail your order to the Returns Center.